Warranty and Repairs

VARILITE provides a warranty on all new products. Please read the Limited Warranty, Limitations of Remedies and Liability for the U.S. and Canada for more information about the terms of warranty. If a problem arises with your VARILITE product, please call our Customer Service Department at (800) 827-4548. All warranty claims will be handled promptly.

You can also start a warranty claim with us by filling out the online Return Authorization Form below.  Warranty issues are commonly evaluated via photos and to do that, please select “I have a warranty/repair questions” when you start your claim.   

If you would prefer to send your product back to us, it will require a Return Authorization (RA) number prior to sending the product in for repair or replacement. To expedite the handling of your return, please follow the guidelines below: 

  • Write the RA number clearly on the outside of the shipping carton. 

  • Fill out the RA form completely. 

  • Do not send cushion covers. 

  • To protect the health of our employees, please clean used cushions before shipping. Soiled cushions will not be evaluated and a $20 handling fee will be charged. Cushions can be wiped clean with a damp rag and sprayed with a disenfectant such as Lysol. 

Please refer to the Return and Repair Policy for complete instructions.

Return Authorizaton Form