Warranty and Repairs
VARILITE provides a warranty on all new products. Please read the Limited Warranty, Limitations of Remedies and Liability for the U.S. and Canada for more information about the terms of warranty. If a problem arises with your VARILITE product, please call our Customer Service Department at (800) 827-4548. All warranty claims will be handled promptly.
You can also start a warranty claim with us by filling out the online Return Authorization Form below. Warranty issues are commonly evaluated via photos and to do that, please select “I have a warranty/repair questions” when you start your claim.
If you would prefer to send your product back to us, it will require a Return Authorization (RA) number prior to sending the product in for repair or replacement. To expedite the handling of your return, please follow the guidelines below:
Write the RA number clearly on the outside of the shipping carton.
Fill out the RA form completely.
Do not send cushion covers.
To protect the health of our employees, please clean used cushions before shipping. Soiled cushions will not be evaluated and a $20 handling fee will be charged. Cushions can be wiped clean with a damp rag and sprayed with a disenfectant such as Lysol.
Please refer to the Return and Repair Policy for complete instructions.