For both Pressure Setting Valve (PSV) and standard valves, begin with the cushion fully inflated and valve closed. Transfer onto the cushion.
For a PSV, turn the valve clockwise until the pre-determined number appears in the indicator window. Air will escape until the valve automatically shuts off (approximately 10-15 seconds). Once the valve has shut off the release of air, close the valve by turning it clockwise. See PSV Operating Instructions for more information.
For a standard valve, slowly turn the valve counterclockwise to release the air. Listen for a change in pitch and close the valve by turning clockwise. Air level is determined by the amount of support or stability needed by the user, comfort, and activity level. See Seating Systems instructions for more information.
The cushion is designed to indent in the sacral-ischial area. The soft, less firm foam of the sacral-ischial area, by design, exerts less “push back” on the cushion fabric than the surrounding firmer foam. See Sacral-Ischial Foam Indentation Explanation for more information.
VARILITE cushions are available in a wide range of widths and depths. We frequently update our size selection to meet the needs of our customers. We welcome your size suggestions for planning future product sizes. Customers tell us that our standard sizes often accommodate customer wheelchairs well. If you need a size that is not currently available, select the cushion that is 1” larger. For example if you wheelchair seat size is 17” x 18”, select an 18 x 18 cushion. The cushion will accommodate the 1” size difference without affecting its performance.
We recommend that you leave the valve open and allow your VARILITE cushion to fully inflate overnight at least once a week to maintain optimal cushion performance and foam integrity. Check your cushion’s inflation level daily to ensure optimal seating and positioning.
If the valve breaks or comes loose, there are two options; we can send you a valve replacement kit (click here for valve replacement instructions) or you may send it to us for repair. See VARILITE Warranty for more information.
Although the bladder of the cushion is puncture-resistant, it is not puncture-proof. If you do get a hole in your cushion, there are two options; we can send you a repair kit (click here for repair kit instructions) or you may send it to us for repair. See VARILITE Warranty for more information.
VARILITE provides a warranty on all new products. Please read the Limited Warranty, Limitations of Remedies and Liability for the U.S. and Canada for more information about the terms of warranty.
If a problem arises with your VARILITE product, please call our Customer Service Department at (800) 827-4548. All warranty claims will be handled promptly.
You can also start a warranty claim with us by filling out the online Return Authorization Form below. Warranty issues are commonly evaluated via photos and to do that, please select “I have a warranty/repair questions” when you start your claim.
If you would prefer to send your product back to us, it will require a Return Authorization (RA) number prior to sending the product in for repair or replacement. To expedite the handling of your return, please follow the guidelines below:
Write the RA number clearly on the outside of the shipping carton.
Fill out the RA form completely.
Do not send cushion covers.
To protect the health of our employees, please clean used cushions before shipping. Soiled cushions will not be evaluated and a $20 handling fee will be charged. Cushions can be wiped clean with a damp rag and sprayed with a disenfectant such as Lysol.
Please refer to the Return and Repair Policy for complete instructions.